Nanchang Hotel Nairobi, Nairobi ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Westlands Road No. 21, Nairobi, Kenya

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Double Room

Max:

2 persons

24 m²

Bed options:

1 King-size bed

Landscape view

Shower

Air conditioning

room details

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Luxury Double Room

Max:

2 persons

36 m²

Bed options:

1 King-size bed

Landscape view

Shower

room details

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Economy Single Room

Max:

1 person

25 m²

Bed options:

1 Single bed

Landscape view

Shower

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Getting around

A list of all available modes of transport

City Centre

Nairobi 2.2 km

Airports

Wilson (WIL) 7.5 km

Jomo Kenyatta (NBO) 21.7 km

Train

Nairobi Railway Station 3.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Convenient Transport Service

“During my business stay, the hotel offered free transport to and from my meeting venue, which was a thoughtful feature that saved me time and hassle. This added convenience made my experience much more enjoyable and helped me focus on my work.” view full review

Delicious Meals

“I was pleasantly surprised by the variety and taste of the food available at the hotel. The breakfast included an exquisite blend of Chinese and African options, and I found the meals at their Indian restaurant to be particularly good. Cooking by chefs like Dickson really elevated my dining experience.” view full review

Spacious and Comfortable Rooms

“The rooms I stayed in were notably spacious, allowing for a pleasant and relaxed stay. The comfort of the bed was commendable, and I appreciated the clean linens that contributed to a restful experience.” view full review

Relaxing Spa Experience

“I enjoyed a wonderful time at the spa within the hotel. The services helped me unwind and were delivered with professionalism. Alison, at the spa, was particularly friendly, making my visit even more enjoyable.” view full review

General

Free Wi-Fi
Parking
Safe deposit box
Rooms/ Facilities for disabled
Lift

Sports & Fitness

Exercise gym

Guest Parking

Electric kettle
Dryer

Dining

Restaurant
Bar/ Lounge area

Children

Cots

Room features

Wi-Fi in rooms
Air conditioning
In-room safe
Sitting area
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle
Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Westlands Road No. 21, Nairobi, Kenya

Map view

Westlands Road No. 21, Nairobi, Kenya

City landmarks

Museum

Nairobi National Museum

1.8 km

Mall

Sarit Centre

900 m

Mall

Westgate Shopping Mall

1.4 km

Westlands

870 m

Zoo

Snake Park

1.8 km

Park

Jeevanjee Gardens

2.2 km

Thigiri view off Thigiri Ridge Road

Revitalize Wellness Center

670 m

Mosque

Jamia Mosque

2.5 km

Uhuru Highway-Kenyatta Avenue

Uhuru Park

2.9 km

Library

Kenya National Archives

3.0 km

Park

The Nairobi Arboretum

5.0 km

Night club

40Forty Lounge

670 m

Kenyatta Avenue At A104 Corner

Nairobi Gallery

2.6 km

Gallery

The Art Space Kenya

700 m

Mall

Sarit, your city

760 m

Casino

Pink Apple Casino

890 m

Kenyatta Avenue

Central Park Nairobi

2.4 km

16 Rosslyn Lone Tree Estate Rd off Limuru Road

One Off Contemporary Art Gallery

2.1 km

Harambee Avenue

Kenyatta International Conference Centre

3.1 km

Church

Citam Parklands

1.2 km

Limuru Road

BAPS Shri Swaminarayan Mandir

1.9 km

Museum

The Maasai Market

2.0 km

Nairobi

Anniversary Towers

2.0 km

Theatre

Kenya National Theatre

3.3 km

Rumuruti

Mugie Ranch

2.2 km

Museum

Nairobi Railway Museum

3.5 km

Shopping Area

Diamond Plaza

2.5 km

Chiromo

4.5 km

Mall

Kasuku Center

6.2 km

Nearby

Night club

Privee Westlands

420 m

Restaurants

Taste of China

120 m

3rd Parklands Avenue 12th Floor

Royal Kitchen

60 m

Westlands Road Prideinn Westlands

Rozina Restaurant

130 m

Westlands Road Westlands Close Opposite Pride Inn

Ismailia Restaurant

430 m

Muthithi Road Vision Towers

Chowpaty

200 m

Shimmers Plaza Westlands

Stavrose Restaurant

420 m

Near Westlands Road

Donuts World

460 m

1870 Mpaka Road

Brew Bistro Roof Top

420 m

Located Inside New Brew Bistro

Ashiana Vegetarian Restaurant

570 m

Apic Centre

Shanuz Bar-Be-Que

570 m

Muthithi Road Occidental Plaza

Reviews and Ratings

Feedback from previous guests about their experience.

74%

liked the hotel and would stay again

7.4/10

Very good

Rooms

5.6

Location

7.2

Service

6.4

Dining

5.6

Juliet

United Kingdom, January 2025

7.4/10

My stay at Nanchang Hotel was quite a mixed bag. The staff were genuinely trying to be helpful, but there were too many negatives for me to feel satisfied. The room I was given, despite some initial confusion, had significant issues, making it hard to enjoy my stay. I probably won't be back anytime soon.

Rooms

5.0

I originally booked a luxury single room but ended up in a standard one after a long argument at check-in. The keycard and plug issues made the room experience frustrating.

Service

6.0

The staff, especially David, were polite, but I dealt with a distracted new receptionist during my stay. They really tried hard, though.

Location

7.0

The hotel is conveniently located near the entrance to the capital city, which is a plus.

Dining

5.0

I found the food options mostly lukewarm and not very appetizing, so I ended up ordering from a delivery service.

Facilities

5.0

The facilities need serious upgrades. The lighting was dim, and I encountered issues like overflowing sinks in both rooms I stayed in.

Christian

United Kingdom, November 2024

7.4/10

My stay at Nanchang Hotel was quite mixed. While I appreciated the neatness of the room and the warm reception, I encountered several issues that overshadowed the positives. Complaints included the lack of hot water and a confusing food menu, alongside some service mishaps. Overall, my experience left a lot to be desired.

Rooms

5.0

The room I was assigned was neat, but it lacked basic amenities like hot water. I faced issues with the keycard not working initially. Overall, the space felt cramped for a luxury booking.

Service

6.0

I encountered warm customer care initially, especially from a gentleman named Peter. However, the chaotic check-out process and the state of the new receptionist made things awkward.

Location

7.0

The hotel is conveniently located near the capital city. This was one of its few redeeming features.

Dining

5.0

The dining menu was entirely in Chinese. I found it overwhelming and didn't dare to order anything due to the limited understanding.

Facilities

5.0

Facilities were limited, with lukewarm food at the dining area and issues with room amenities. It really fell short of a 'luxury' experience.

Benjamin

United Kingdom, November 2024

5.6/10

My stay at Nanchang Hotel was a mixed experience. The staff were genuinely kind and attentive, yet there were several significant issues that detracted from my overall comfort. While the rooms were new and neat, I faced problems with basic amenities and the dining options were lacking.

Rooms

5.0

The rooms looked beautiful and were clean, but I encountered issues such as a sink that emptied onto the floor and dim lighting without proper bathroom light. Also, the setup of the bed in the first room was quite odd.

Service

7.0

The staff really cared about their service. I particularly appreciated the customer care from a gentleman named Peter and the reception staff. However, I did have an encounter with a receptionist who seemed a bit out of sorts.

Location

6.0

The hotel's location is decent, being nearer to the entrance of the capital city. It provided a somewhat open area feel, making it easy to navigate.

Dining

5.0

Dining was disappointing. The food was mostly lukewarm and I found myself ordering in instead. Breakfast had some good options but overall didn’t meet my expectations.

Facilities

5.0

While I was impressed with some of the hotel facilities, the slow Wi-Fi and entertainment options like the loud karaoke affected my stay negatively.

Elizabeth

United Kingdom, October 2024

5.8/10

I had a mixed experience at Nanchang Hotel Nairobi. The spacious rooms were great, and I enjoyed the diverse food options, especially the Indian cuisine. However, there were some issues with room cleanliness and service that detracted from my stay.

Rooms

6.0

The rooms were spacious and generally clean, but I encountered some cleanliness issues initially, including rooms without bed linen.

Service

5.0

Service was hit or miss. While the manager was friendly and helpful, there were times when the staff, including a new receptionist, lacked professionalism.

Location

7.0

The hotel is conveniently located nearer to the capital city, making it easy to access various attractions.

Dining

7.0

The food was delicious but sometimes needed patience since it was prepared on order. I particularly enjoyed the Indian meals, but some continental options were overly salty.

Facilities

6.0

I appreciated that there was a gym, although it was located in an open area near the entrance, which made for an awkward workout.

Naomi

United Kingdom, October 2024

5.2/10

I had a pleasant stay at Nanchang Hotel Nairobi. The staff provided attentive service, making my experience enjoyable. However, I found the food offerings to be mostly lukewarm.

Rooms

7.0

The room was comfortable with twin beds and both a shower rose and handheld shower. It could have been better stocked with bed linen.

Service

8.0

I appreciated the polite manner in which the staff served us. Though there was an unusual incident with a new receptionist who seemed a bit off.

Location

9.0

Its location near the capital city is a huge plus. The open area near the entrance adds to its appeal.

Dining

6.0

The dining experience wasn't perfect. I found a lot of the food in the bain maries was mostly lukewarm, which was a letdown.